Saturday, October 19, 2013

Black & Decker BL10475 CrushMaster Blender, White



Bad Blender
The first B&D blender lasted 3 uses and then quit. The motor just quit. The seller replaced it with the same model and it died after 3 uses too. Same problem. Granted, these are heavy duty uses. I blend up about 5 quarts of fruits, vegetables, and nuts once a week. This includes carrots, celery, kale, other leafy veggies, onions, cauliflower, brocoli & stems, etc. Nevertheless, I have a 20-year old General Electric blender that still does it OK. If that old work horse can still cut it, these new B&D powerhouses should be able to last a lot longer than 3 uses! It is a powerful blender, but there is just no excuse for two blenders in a row biting it in exactly the same way.

Product engineer should be fired
I have one comment for Applica, they should fire the engineers and product managers for this product. The Black & Decker line of blenders are riddled with design flaws and manufacturing flaws, it's a complete failure. You can't pay me enough to take one home again.

1) The screw groove of the glass jar seat is in the same direction as how you seat the entire assembly onto the blender motor assembly. When you are screwing the assembly into the bottom, you will end up unscrewing the glass jar from its seat. When you unscrewing apart the glass jar assembly from the motor assembly, you are again unscrewing the glass jar. The only way to safely aseemble the two pieces is to hold the white plastic seating piece. Hamilton Beach designed it correctly by using opposite screw grooves. This is the most irritating flaw on these blenders.

2) the motor is sooooooooo loud, even with nothing in the blender, it sounded like this thing is ready to take down the house...

DO NOT BUY THIS BLENDER
I wish I would have read the reviews here BEFORE I purchased this piece of junk. Granted, mine lasted longer than some of the others (almost 18 months), but the end result is the same... a funny smell and then it just stops working. I called Black & Decker and all they would tell me was that it had been longer than the 12-month warranty period, and there was nothing they could do about it. I told them that it just didn't seem right, being that it had only been used a maximum of 40 times and that there must be some design flaw or something, but they didn't care. I told them that I had purchased this model because I thought it would be more durable, especially based on it's name (Crush Master). But the customer representative, and later a supervisor I spoke to said that "corporate" dictates what they can do.

I told the supervisor that it would seem that Black & Decker should be concerned about a product that has a problem that might be a result of faulty design, and...

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