Great espresso, terrible durability
This machine is aesthetically pleasing and pulls great espresso shots. With good quality beans I am able to make as good a latte as I can find in places like Peets with pleasing frothing and nice crema. But the machine is falling apart! After just 4 months the ball joint of the frothing wand is broken and to have it repaired I was told by the US distributor that I must send it back to NY (at my expense) and be without it for 3 weeks.
Bottom line the best machine imaginable if you are ok replacing it reliability and good customer service is not a concern to you. Maurigo
Nice machine, durability and service are unacceptable
I agree. Nice looking machine with great tasting espresso but questionable durability. The worst part is that once you send it to New York, Importika - the distributor/importer - is unresponsive and unreliable. My machine arrived at Importika for service on March 23rd and I am still waiting for an ETA. Gaggia has always stood for the highest quality. I am afraid that this awesome machine may fail in the last mile: durability and service from its importer.
Excellent coffee, highly recommended despite some irritating drawbacks
(Update as of October 2013: We've had this Gaggia for almost four years now and we're still very happy with it. This is one VERY nice machine and it has been completely dependable. No problems at all; we just clean it now and then. My wife and I work at home and we use it every day to make probably 10 cups a day.)
Excellent espresso and coffee, and of course it pays for itself compared to buying by the cup. It has a fairly quiet grinder, and if you want to make coffee while kids are sleeping just put your hand over the single-dose hopper and the sound level drops by about 80%, making it really quiet. It takes about a minute to heat up from standby mode. After that, it produces espresso in 50 sec., regular coffee in 90 sec. We bought the milk island and it works, but isn't worth the effort so we never did use it much: Cleaning it is a major hassle, and it's easier and faster just to foam the milk manually with the steam spout, which you can rinse off in a few seconds while...
Click to Editorial Reviews
No comments:
Post a Comment